Frequently Asked Questions
Find answers to common questions about our lottery service
Important Notice
We are NOT a casino and we are against gambling. AusLotto Draw operates exclusively as a licensed lottery service. We promote responsible gaming and provide entertainment through legitimate lottery draws only.
What is AusLotto Draw?
AusLotto Draw is a licensed and regulated lottery service operating in Australia since 2014. We provide legitimate lottery entertainment with weekly draws and substantial prizes. We are NOT a casino and operate exclusively as a lottery service.
Are you licensed and regulated?
Yes, we are fully licensed and regulated by:
- ACMA (Australian Communications and Media Authority)
- OLGR (Office of Liquor and Gaming Regulation)
- VCGLR (Victorian Commission for Gambling and Liquor Regulation)
All our operations comply with Australian gambling and lottery regulations.
Who can play?
You must be 18 years or older to participate. Age verification is required for all players. We strictly enforce age restrictions and promote responsible gaming practices.
How do you verify player identity?
We use a comprehensive identity verification process that includes:
- Government-issued ID verification
- Address confirmation
- Age verification (18+ only)
- Anti-fraud checks
This process ensures player safety and regulatory compliance.
What are the odds of winning?
The odds vary by prize division:
- Division 1 (6 numbers): 1 in 8,145,060
- Division 2 (5 numbers + bonus): 1 in 678,755
- Division 3 (5 numbers): 1 in 36,689
Please remember that the chances of winning are very low and lottery should be viewed as entertainment, not an investment.
How do I claim prizes?
Prize claiming process:
- Small prizes (under $1,000) are automatically credited to your account
- Larger prizes require identity verification
- Major prizes may require additional documentation
- All prizes must be claimed within 12 months
Are there betting limits?
Yes, we implement responsible gaming limits:
- Daily spending limits
- Weekly spending limits
- Monthly spending limits
- Self-exclusion options
These limits help promote responsible gaming practices.
How secure is my information?
We use industry-leading security measures:
- 256-bit SSL encryption
- PCI DSS compliance
- Secure payment processing
- Regular security audits
- Data protection compliance
What payment methods do you accept?
We accept secure payment methods including:
- Credit cards (Visa, Mastercard)
- Debit cards
- Bank transfers
- Digital wallets
All transactions are processed securely and encrypted.
What is responsible gaming?
Responsible gaming means:
- Playing within your means
- Setting time and money limits
- Never chasing losses
- Viewing lottery as entertainment, not investment
Gambling should never be seen as a way to make money. Visit our Responsible Gaming page for more information and support resources.
What if I need help with gambling problems?
If you're experiencing gambling-related problems, help is available:
- Responsible Gambling Australia
- Problem Gambling Institute
- BeGambleAware
- National Council on Problem Gambling
We also offer self-exclusion tools and spending limits. Visit our Responsible Gaming page for complete support information.